Your safety. Our priority.
eBike battery safety
Safety is our top priority – including our rechargeable batteries. We show you how we are constantly making our batteries safer. And what you can do to be safer on the road.
We want to set the benchmark
Our contribution to safer eBike batteries
Innovative battery technology
Safety measures depending on design and generation.
Mechanical isolation

Electrical isolation

Thermal isolation

Battery Management System (BMS)

Protection against water ingress

How we test batteries
eBike batteries must pass legally prescribed tests before they can be placed on the market. With some tests, we even go beyond the legal requirements. In the prescribed short-circuit test, for example, we exceed the legal requirements and also test the battery cells in further short-circuit scenarios. A crush test, shaker test, drop test and watertightness test are examples of legally required tests.
Crush test This test simulates improper use of a battery and must not be replicated.
A battery is loaded with 1000 times its own weight. This allows us to test its safety in the event that strong mechanical pressure is exerted on the battery.
Shaker test
The battery is subjected to vibrations of varying intensity, simulating the load of an entire life cycle on a variety of surfaces. This allows us to test its durability.
Drop test This test simulates improper use of a battery and must not be replicated.
A battery is dropped from a height of one metre onto a concrete block. This allows us to test its robustness against falls or dropping.
Watertightness test This test simulates improper use of a battery. To protect the electronics, you must not clean the battery with direct water jets or even high pressure cleaners.
A battery is subjected to high water pressure of up to 100 bar from various angles. This allows us to test its resistance to water.
During purchase and use
Your contribution to a safer eBike battery
During purchase
When you purchase an eBike, make sure that the battery is certified. There are different certifications depending on the region. You can find this on the battery label.
CE mark

UKCA mark

When buying used batteries, avoid purchasing defective, repaired or stolen products. They may pose a safety risk.
Check your used battery with the help of our battery check when you purchase it. By looking up the serial number, you can immediately see whether a service case has already been registered for that particular battery.
During use
If you follow a few simple rules for handling, care and transport, this will have a positive effect on the safety and durability of your battery. We also show you how to recycle your battery properly.
In front of the shop
Check the battery for damage before charging and only charge it with compatible chargers, e.g. from Bosch.
Ideal charging temperature
Charge the battery under supervision in a dry and well-ventilated environment at temperatures between 0 and 40 °C.
Protection from the sun
Protect the battery from direct sunlight and keep it away from heat sources and flammable materials.
After charging
Disconnect the battery from the charger and the charger from the mains after charging.
Ideal charge level
A charge level between 30 and 60% is ideal. This corresponds to 2 to 3 lit diodes on the battery display.
Protected storage
Store the battery in a well-ventilated place with a smoke detector, away from heat sources and flammable materials.
Removing for storage
If you do not use your eBike for a longer period of time or store it, remove the battery if possible.
Ideal storage temperature
Ideally, you should store your battery at temperatures between 0 and 20 °C in a dry environment.
Cleaning the battery
Use a damp cloth to clean the surface of the battery.
Cleaning the plug poles
You should clean the plug poles occasionally and lightly grease them with technical Vaseline.
No high-pressure cleaning
To protect the electronics, you must not clean the battery with direct water jets or even high pressure cleaners.
Regular inspection
Have your eBike and battery professionally checked on a regular basis by a specialist dealer.
By car
If you are transporting your eBike on a rack, remove the battery if possible and stow it in the car.
By train
The battery must remain permanently installed and must not be charged during the journey.
By commuter transport
It is often permitted to take an eBike on local transport outside of regional off-peak times.
On flights
The transport of batteries in passenger aircraft is prohibited. We recommend renting an eBike battery at your destination.
Do not dispose of the battery in household waste
Your battery should not be disposed of with household waste, as this can lead to hazardous situations.
To the specialist dealers
Please hand in your old or defective eBike battery to a specialist dealer.
Recycling helps
With proper recycling, you can help to conserve resources and recover raw materials.
Do not open the battery housing. This is reserved exclusively for qualified and trained personnel. If you do open the battery, you are interfering with its certified state. This poses safety-related risks.

Exchange instead of repair
eBike batteries are wearing parts. For safety reasons, you should never repair or recondition faulty, old or worn out batteries. Instead, take your battery to a specialist dealer. They will ensure that it is properly recycled.
Any questions?
Visit our Help Centre. We have already answered many important questions for you there.