11/2023 - Update 1.17
New features for
the eBike Flow app
If your eBike is stolen, a quick response is needed. In addition, you should have the most important information about your eBike ready - this saves time and nerves. With the 1.17 update, you will be prepared for the worst-case scenario thanks to the new eBike pass and theft report features. So you can focus on your next adventure, whether on gravel or tarmac.
Always at hand: the digital eBike pass
With the eBike pass you receive an overview of important information about your eBike. Data about your eBike, such as the model and installed components, is stored here. You can also add further details manually, for example your eBike's frame number, documents and special features.
This not only helps your dealer with questions about your eBike, but also comes in handy if it is stolen or you sell it because all the relevant information is immediately to hand.
You can find the eBike pass in the settings of your eBike Flow app under “My eBike”. Here, you can also store the most important information and documents.
Tip: Take a photo of your eBike right now and save the image in the eBike pass.
Rapid assistance with the theft report
Time is ticking away. If someone steals your eBike, you need to act quickly and report it to the police. With the theft report, you can respond immediately. That way, you increase your chances of getting your eBike back.
In the event of theft, a document can be automatically produced with all important information about the incident and details of the eBike. This theft report uses the data entered from the eBike pass function. With eBike Alarm, you can also add the most recent location or a live tracking link.
You can report your eBike as stolen in the settings of the eBike Flow app under “My eBike". Enter the time and location and describe the incident. To make it easier to reach you, fill in your details with your name and phone number. The theft report automatically adopts further information from the eBike pass. It's therefore best to fill it out right away.
To access your eBike's settings even faster, you can now tap on the eBike image or your name on the home screen.