Why is my Intuvia 100 not found when pairing?

• Make sure the button cell is not empty.
• Make sure your eBike, Intuvia 100 and smartphone are nearby and turned on.
• Make sure your eBike is connected to the eBike Flow app.
• Make sure your Intuvia 100 is in pairing mode.
• Press and hold the Bluetooth button on the back until "Pairing Mode" is visible and release the button. Complete the pairing process in the app within 30 seconds.