Do I need to open the eBike Flow app to lock or unlock my eBike?
For locking your eBike you do not need to open the app, for unlocking your eBike you need the Flow App (at least running in the background).
If eBike Lock is enabled, your eBike will be automatically locked every time it is turned off. Turn your eBike off by pressing the On/Off button on your control unit.
Also, your eBike will be turned off automatically if it is not used for 10 minutes or if you remove your eBike's battery or Kiox 300/Kiox 500 display (if applicable).
To unlock your eBike, turn it on and make sure, to have your smartphone close by. Also ensure to have Bluetooth enabled and the Flow app running in the background. If you have disabled automatic unlock, tab and hold the unlock button on the home screen of the eBike Flow app.
If you have a Kiox 300/Kiox 500 display, you can also unlock your eBike with your Kiox.
If you have problems unlocking try out the troubleshootings here.