My Mini Remote is not working, what can I do?

Activate the Mini Remote by pressing any button.

What does the LED of the Mini Remote show now?

LED flashes green three times: The Mini Remote has a connection to the system. Check if the Mini Remote is working.

LED not flashing: Replace the battery. The Mini Remote contains a button cell of type CR1620.

LED flashes red several times: The Mini Remote does not have a connection to the System Controller. Follow the next steps:

  1. Install the eBike Flow app.
  2. Activate Bluetooth® on your phone and open the eBike Flow app.
  3. Connect your smart system eBike to your eBike Flow app.
  4. Go to  Settings > My eBike > eBike pass > Components.
  5. Tap Add new device > Mini Remote.
  6. Enter the MAC address (a 12-character code made up of letters and numbers). You can find the MAC address under the minus button of the Mini Remote.
  7. Tap Connect.

If the Mini Remote still doesn't work, please contact your  dealer.

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