How do I update my smart system eBike over the air?

  1. Before you update your smart system eBike, make sure that you have the latest version of the eBike Flow app installed. You will find the latest version in the App Store/Google Play Store.

  2. To check and download the eBike software update you need a working internet connection, the eBike must be connected with the Flow app, and the smartphone and eBike must be nearby. You can manually check for updates in your Flow app. Go to  Settings > My eBike > eBike update > Check for eBike update.
    You can also enable automatic updates in the eBike update settings and decide if you want to allow use of mobile data for download. The app checks in the background if there is a new software update available.

  3. If there is a new software update available, we will notify you in the  home screen of your Flow app and, depending on your settings, download of the update to the app will start automatically or you can start it manually from there.

  4. After the new software is downloaded, the smartphone will transfer the files to the eBike via Bluetooth. Please ensure that the eBike is connected with the Flow app and that your smartphone is near the eBike. You can use your eBike as usual as this might take around 20-30 minutes. For further information and the current progress you can always check the Software Update card on the  home screen in the Flow app.

  5. If you want to start installation after transfer is completed, click on Install now on the Software Update card on the  home screen. Please do not move the eBike or remove any components during installation. During the actual installation, the eBike will carry out at least one reboot and therefore it will lose its connection to the Flow app. As long as there is a connection, the actual progress is displayed on the Software Update card on the  home screen.

If the green LEDs on your remote control are still blinking, this means that the installation is ongoing and everything is fine.

  1. As soon as the LEDs stop blinking, you can turn your eBike back on to complete the update. You can find troubleshooting information here if an error message occurs.

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