What can I do if the connection between Kiox and phone keeps getting lost?
For iOS and Android
Make sure that the location permissions are set to "always/always allow".
For Android additionally
If the connection between Kiox and the phone keeps getting lost during navigation, it is very likely that the operating system is turning off the eBike Connect app running in the background to save power.
To prevent this on Android phones, you can manually add the eBike Connect app to a list of exceptions.
An example of how to find the energy saving function/battery optimization is:
On your phone, go to Settings > Power Saving Mode or Battery Optimization. Select All Apps, search for eBike Connect. Select Don't optimize or Do not allow and confirm your selection.
Depending on the phone model, there may be other settings that should be set as follows:
- Adaptive battery: off
- Energy saving: off
- RAM Plus: disabled
If necessary, there may be other settings that turn off apps running in the background. Please contact your phone manufacturer if necessary.
Note: After an update, the eBike Connect app may disappear from the battery optimization exception list. Therefore, please check the list again after an update.