My eBike rides are not displayed in the online portal or in the app. What could the problem be?

1. Remove your Nyon from your eBike when you have completed your trip.
2. However, please leave it on while the Bluetooth connection to your smartphone is still active, or make sure Nyon is connected to a Wi-Fi network.
3. Wait for Nyon to turn off automatically. After just a few minutes you will be able to see and trace your activity in your user profile in the online portal or in the eBike Connect smartphone app.

Important: If your eBike trip is not yet visible in the app and in the online portal, please repeat steps 2 and 3.

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