My rides are not displayed or are displayed incorrectly in the eBike Connect app or portal. What can I do?

Please check the following points:

  • You must agree to the transfer of geolocation data before setting of on your ride in order for your ride data to be synchronized with the app or portal. To do this, go to More >  Settings > Data Protection Settings in the eBike Connect app.

  • Check that your Nyon and eBike Connect app are connected and that your smartphone is connected to the Internet. Alternatively, you can log in directly with your eBike Connect account on your Nyon (status screen (marked with a square) **  > My Profile > Via WiFi**)

  • There may be delays in processing the rides. Please check again later if the rides are visible

  • Set location tracking permission for eBike Connect in your smartphone settings:
    For Android smartphones, set to Always allow.
    For iPhones, set to Always

  • For Android smartphones, additionally check if the eBike Connect app is excluded from the battery optimization in the smartphone settings.

Tip: You can see the last synchronization of your rides:

  1. In the eBike Connect app under Activities (depending on smartphone, e.g. Settings > Apps > eBike Connect > Permissions.
  2. On the Nyon in the status screen under Sync.

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