What can I do if the connection between Kiox and smartphone keeps getting lost?

For iOS and Android

Make sure that the location permissions are set to "always/always allow".

For Android additionally

If the connection between Kiox and the smartphone keeps getting lost during navigation, it is very likely that the operating system is turning off the eBike Connect app running in the background to save power.

To prevent this on Android smartphones, you can manually add the apps to a list of exceptions.

An example of how to find the power saving mode/battery optimization is:

On your smartphone, go to  Settings >  Power Saving Mode or Battery Optimization. Select All Apps, search for eBike Connect. Select Don't optimize or Do not allow and confirm your selection.

If you can't find the power saving function/battery optimization, please refer to your smartphone's user manual.

Note: If you have problems again, please check the exceptions list once more. After an update, eBike Connect may disappear from the list.

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