My eBike switches off during certain riding manoeuvres. What can I do?

This may indicate a cable connection error. Please check that all cables are properly connected and that the plugs on the control unit and the display (if present) are firmly inserted. Also check whether the cables are excessively tensioned when steering the eBike. If this is the case, it could indicate that the connection between plug and socket has been interrupted.

If the problem persists, please contact your specialist dealer. You can use our  online dealer search to find a specialist dealer near you.