What can I do to be prepared in the event that my eBike is stolen?

If your eBike is stolen, you must prove that it actually belongs to you.

1. Take a photo of the invoices for your eBike and for the mechanical lock.
2. Make a note of the frame number of your eBike. The police will probably ask for the frame number and an exact description of your eBike.
3. Take a photo of your entire eBike.

Save all the information so that you have it at hand in case your eBike is stolen. Use the eBike pass for this purpose. You can find this in the eBike Flow app under  Settings > My eBike > eBike pass