How do I update my smart system eBike over the air?
Before you update your smart system eBike ensure to have the latest version of the eBike Flow app installed. You will find the latest version in the App Store/ Google Play Store.
For checking and downloading the ebike software update you need a working internet connection, the eBike needs to be connected with the Flow app and the smartphone and eBike need to be near by. You can manually check for updates in your Flow app. Go to Settings > My eBike > eBike update > Check for eBike update.
You can also enable automatic updates in the eBike update settings and decide if you allow mobile data usage for download. The app checks regurarly in the background if there is a new software update available.
If there is a new software update available we will notify you in the home screen of your Flow app and depending on your settings the download of the update to the app will start automatically or you can start it manually from there.
After the new software is downloaded, the smartphone will transfer the files to the eBike via Bluetooth. Please ensure that the eBike is connected with the Flow app and ensure to have your smartphone near by the eBike. You can use your eBike as usual as this might take around 20-30 minutes. For further information and the current progress you can always check the Software Update card on the home screen in the Flow app.
After the transfer is completed and you want to start the installation click on Install now on the Software Update card on the home screen. Please do not move the eBike or remove any components while installation. During the actual installation the eBike will do at least one reboot and therefore it will lose connection to the Flow app. As long as there is a connection, the actual progress is displayed on the Software Update card one the home screen.
If the green LEDs on your remote control are still blinking, it means that the installation is ongoing and everything is fine.
- As soon as the LEDs stop blinking you can turn your eBike back on to complete the update.
You can find troubleshootings here if an error message occures.