My eBike rides are not displayed in the online portal or in the app. What could the problem be?

Notes: 

To display a map of your eBike journey, you need to activate the geolocation data.  Go to "More > Settings > Data protection settings" to make changes to the geolocation data.

The most recent synchronisation will be displayed in the activity list on eBike Connect and under "My eBike" in your smartphone app.

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