FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

General

Kiox

How do I charge my on-board computer?

How do I activate/deactivate the walk assistance/start-up help?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How can I see which support level I am using?

What is the protection class of the on-board computer?

Can I use my Bosch eBike on-board computer on a second eBike?

How can I access the settings on my on-board computer?

What data will be displayed if I take my Kiox out of the mount?

How can I change the background of my bike computer?

Why can't I connect my external device to the on-board computer?

How do I turn the eBike system on?

Getting started – how do I set the language on my on-board computer?

Why does the status screen sometimes show one battery and sometimes two?

How do I connect my smartphone to my on-board computer?

How do I use the on-board computer as a fitness motivator?

Why can't I connect my smartphone to my Bosch eBike on-board computer?

What fitness data can the on-board computer display?

Do I need to bear anything in mind if I am not using my on-board computer for a long time?

Where can I see which on-board computer is currently connected to my smartphone? 

What do I need to watch for in case of intense sun exposure?

How do I remove my on-board computer from the smartphone?

What points do I need to remember during transport?

My on-board computer is unable to connect to my smartphone. What do I do?

How do I know if there is a software update available for my on-board computer?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

Why does the Kiox update take so long?

How can I track my rides with Kiox?

How do I activate/deactivate Lock/Unlock sounds?

How do I set up as well as activate and deactivate the premium 'Lock' function?

How do I activate/deactivate Lock/Unlock sounds?

How does the 'Lock' function work?

How is 'Lock' activated/deactivated?

My on-board computer displays a 'Lock' symbol and support level "Off". What does that mean?

On how many eBikes or on-board computers can I use the 'Lock' function?

Why do I get an error message when I try to set up the "Lock function" on another eBike?

What points do I have to remember about the 'Lock' function when I bring my eBike for service or wish to sell it?

What points do I have to remember about the 'Lock' function when I change my smartphone?

What points do I have to remember about the 'Lock' function when I change my on-board computer?

What points do I have to remember about the 'Lock' function when I change my motor?

What can I do if the 'Lock' function has been installed on my eBike, but I have forgotten my access data for eBike Connect?

SmartphoneHub

Does the system also work without a smartphone?

Is my eBike compatible?

Can I use the mount case as my everyday smartphone cover?

How does the SmartphoneHub update work?

How is the smartphone charged while the bike is in motion?

How do I connect my smartphone to the SmartphoneHub?

How do I manage my SmartphoneHubs?

How can I share my hubs with guests?

How can I delete a hub?

How do I set up my SmartphoneHub with my eBike for the first time?

How can I change the volume when listening to music while in navigation mode?

How can I control the music settings while on the move?

Which apps can I use to listen to music?

I'm unable to play, display or control music in the COBI.Bike app, what should I do?

Does the COBI.Bike app incorporate fitness tracking?

Can I connect the pulse sensor of the Apple Watch to the COBI.Bike app?

Is COBI.Bike compatible with Apple Health?

Which data does the app in the fitness area actually use to determine whether you are currently riding in fat burn or warm up mode, etc.? How can I make this more precise?

Can I use the COBI.Bike app to plan my route?

What can I do if I find I have no local connection while navigating?

What is the difference between the fastest, shortest and quietest route in the navigation?

Does the COBI.Bike weather forecast feature use the position of my smartphone or my eBike?

How do I connect my heart rate or cadence sensor?

Why can't I see my recently planned and saved komoot ride in the COBI.Bike app?

How do I switch from 3D to 2D navigation?

I'm unable to hang up with the thumb controller (iOS). What should I do?

Can I receive or make calls while on the move?