The first few minutes are vitally important when an accident happens. However, valuable time is often lost before someone finds the pedelec rider who has crashed and the emergency services have identified the location of the accident. With the COBI.Bike app and Help Connect, you have an alert, digital companion at your side. In the event of an accident, an emergency call is made via Help Connect. A trained service team on call around the clock is alerted, and immediately informs the emergency services. Help Connect accompanies eBikers on their rides - and ensures a feeling of safety.
Automatic accident detection
Smart technology: In an emergency, the COBI.Bike app uses an intelligent algorithm to automatically recognise whether and how severely the eBiker may have fallen and transmits this data to the emergency call assistant.
Help Connect Service
Safety on the move at all times: In the event of a fall, the Help Connect Service is automatically triggered. If necessary, the eBiker can also trigger the emergency call manually.
24/7 emergency support
Saves time in life-threatening situations: The Help Connect Assistant gives eBikers telephone access to Bosch trained service personnel around the clock, enabling a rescue chain to be initiated immediately in the event of an emergency.
Always at your side: Via the smartphone data connection, Help Connect is able to identify the accident location and transmit it to the Help Connect Assistant.
Help when and where it is needed: If a fall is detected, the smartphone produces acoustic warning signals that will attract the attention of anyone in the vicinity. This means that first responders will arrive faster.
For every emergency
On call: The rider can also contact the Help Connect Service manually. It doesn't matter whether you need help yourself or have witnessed an accident.
Safety feature for smartphones
Help Connect availability
Help Connect, the COBI.Bike app premium function, is available to both iPhone and Android users. To use the premium service, the Help Connect module has to be added to the COBI.Bike app and can be activated following successful registration. This function is currently available in German and English for German mobile operator users. The service is available in the 11 following countries: Germany, Austria, Switzerland, France, Belgium, Netherlands, Luxembourg, Great Britain, Ireland, Italy and Spain.
To use Help Connect while cycling, your smartphone has to be mounted on your SmartphoneHub or COBI.Bike on the handlebar.
Help Connect is not only available for eBikes, but also for other applications.
Further information is available here.
Greater safety, improved stability
Bosch eBike ABS
Safety comes first
Notes on safe eBike cycling
Intelligence on your handlebar
The SmartphoneHub transforms the pedelec into a fully networked eBike and part of your digital life. Thanks to the smartphone and the COBI.Bike app, the SmartphoneHub can become an intelligent control centre that navigates, records activities and connects them to other services and apps.
To use Help Connect with the SmartphoneHub, the on-board computer can be updated to the latest firmware version.
Smart e-biking and cycling
The weather-proof COBI.Bike system turns Bosch eBikes into fully networked smart bikes, creating a whole new riding experience. Perfectly positioned and securely held in place – a neat and tidy handlebar that offers endless possibilities. As a 100% subsidiary of Robert Bosch GmbH, COBI.Bike stands for Bosch's proven service and quality standard.