Help Connect

Your digital companion for greater safety on your eBike

Watch the video

Help Connect

Your digital companion for greater safety on your eBike

Watch the video

Fast support in emergencies

The first few minutes are vitally important when an accident happens. However, valuable time is often lost before someone finds the pedelec rider who has crashed and the emergency services have identified the location of the accident. With the COBI.Bike app and Help Connect, you have an alert, digital companion at your side. In the event of an accident, an emergency call is made via Help Connect. A trained service team on call around the clock is alerted, and immediately informs the emergency services.  Help Connect accompanies eBikers on their rides - and ensures a feeling of safety.

Now available to users of German mobile service providers in the App Store and Google Play Store

Highlights

 

Automatic accident detection

Smart technology: In an emergency, the COBI.Bike app uses an intelligent algorithm to automatically recognise whether and how severely the eBiker may have fallen and transmits this data to the emergency call assistant.

Help Connect Service

Safety on the move at all times: In the event of a fall, the Help Connect Service is automatically triggered. If necessary, the eBiker can also trigger the emergency call manually.

24/7 emergency support

Saves time in life-threatening situations: The Help Connect Assistant gives eBikers telephone access to Bosch trained service personnel around the clock, enabling a rescue chain to be initiated immediately in the event of an emergency.

Highlights

 

Automatic accident detection

Smart technology: In an emergency, the COBI.Bike app uses an intelligent algorithm to automatically recognise whether and how severely the eBiker may have fallen and transmits this data to the emergency call assistant.

Help Connect Service

Safety on the move at all times: In the event of a fall, the Help Connect Service is automatically triggered. If necessary, the eBiker can also trigger the emergency call manually.

24/7 emergency support

Saves time in life-threatening situations: The Help Connect Assistant gives eBikers telephone access to Bosch trained service personnel around the clock, enabling a rescue chain to be initiated immediately in the event of an emergency.

Pinpointing locations

Always at your side: Via the smartphone data connection, Help Connect is able to identify the accident location and transmit it to the Help Connect Assistant.

Accident alarm

Help when and where it is needed: If a fall is detected, the smartphone produces acoustic warning signals that will attract the attention of anyone in the vicinity. This means that first responders will arrive faster.

For every emergency

On call: The rider can also contact the Help Connect Service manually. It doesn't matter whether you need help yourself or have witnessed an accident.

Pinpointing locations

Always at your side: Via the smartphone data connection, Help Connect is able to identify the accident location and transmit it to the Help Connect Assistant.

Accident alarm

Help when and where it is needed: If a fall is detected, the smartphone produces acoustic warning signals that will attract the attention of anyone in the vicinity. This means that first responders will arrive faster.

For every emergency

On call: The rider can also contact the Help Connect Service manually. It doesn't matter whether you need help yourself or have witnessed an accident.

Safety feature for smartphones

Help Connect availability

Help Connect, the COBI.Bike app premium function, is available to both iPhone and Android users. To use the premium service, the Help Connect module has to be added to the COBI.Bike app and can be activated following successful registration. This function is currently available in German and English for German mobile operator users. The service is available in the 11 following countries: Germany, Austria, Switzerland, France, Belgium, Netherlands, Luxembourg, Great Britain, Ireland, Italy and Spain.
To use Help Connect while cycling, your smartphone has to be mounted on your SmartphoneHub or COBI.Bike on the handlebar.
Help Connect is not only available for eBikes, but also for other applications. 
Further information is available here.

Safety feature for smartphones

Help Connect availability

Help Connect, the COBI.Bike app premium function, is available to both iPhone and Android users. To use the premium service, the Help Connect module has to be added to the COBI.Bike app and can be activated following successful registration. This function is currently available in German and English for German mobile operator users. The service is available in the 11 following countries: Germany, Austria, Switzerland, France, Belgium, Netherlands, Luxembourg, Great Britain, Ireland, Italy and Spain.
To use Help Connect while cycling, your smartphone has to be mounted on your SmartphoneHub or COBI.Bike on the handlebar.
Help Connect is not only available for eBikes, but also for other applications. 
Further information is available here.

Tutorial

How to activate Help Connect

How to | Use Help Connect

Help Connect is your digital companion for more safety on your eBike. Find out  how to install Help Connect to your COBI.Bike app and register for the service.

Activation of Help Connect Service
Tutorial 1
Activation of Help Connect Service

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Compatible with

Intelligence on your handlebar

SmartphoneHub

The SmartphoneHub transforms the pedelec into a fully networked eBike and part of your digital life. Thanks to the smartphone and the COBI.Bike app, the SmartphoneHub can become an intelligent control centre that navigates, records activities and connects them to other services and apps.
To use Help Connect with the SmartphoneHub, the on-board computer can be updated to the latest firmware version.

Find out more

The mobile phone with the eBike Connect Smartphone app is attached to the handlebar

Intelligence on your handlebar

SmartphoneHub

The SmartphoneHub transforms the pedelec into a fully networked eBike and part of your digital life. Thanks to the smartphone and the COBI.Bike app, the SmartphoneHub can become an intelligent control centre that navigates, records activities and connects them to other services and apps.
To use Help Connect with the SmartphoneHub, the on-board computer can be updated to the latest firmware version.

Find out more

Smart e-biking and cycling

COBI.Bike

The weather-proof COBI.Bike system turns Bosch eBikes into fully networked smart bikes, creating a whole new riding experience. Perfectly positioned and securely held in place – a neat and tidy handlebar that offers endless possibilities. As a 100% subsidiary of Robert Bosch GmbH, COBI.Bike stands for Bosch's proven service and quality standard.

 

Smart e-biking and cycling

COBI.Bike

The weather-proof COBI.Bike system turns Bosch eBikes into fully networked smart bikes, creating a whole new riding experience. Perfectly positioned and securely held in place – a neat and tidy handlebar that offers endless possibilities. As a 100% subsidiary of Robert Bosch GmbH, COBI.Bike stands for Bosch's proven service and quality standard.

 

Any questions?

Take a look at our Help Center. We have already answered many important questions for you there.

Go to the Help Center