How do I update my smart system eBike over the air?

You can manually check for updates in your Flow App ("Settings" > "Your eBike" > "Check for eBike update"). If there is a new software update available, the download will start immediately. After the new software is downloaded, the smartphone will transfer the files to the eBike via Bluetooth. You can use your eBike as usual as this might take around 20-30 minutes. After the transfer is completed you need to click on "Install now" on the Software Update card on the home screen. During the actual installation the eBike will do at least one reboot and therefore it will loose connection to the Flow App. If the green LEDs on your remote control are still blinking, it means that the installation is ongoing and everything is fine. If they stop blinking please turn on your eBike back on to complete the update.

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Any questions?
We're happy to help.

Contact us