Why is my smartphone not charging?

There are several reasons why your smartphone is not charging:

- Your smartphone is not suitable for wireless charging.
- Your smartphone requires a charging power that is not provided by the SmartphoneGrip (see here).
- The SmartphoneGrip is not properly seated on the holder.
- The smartphone is not properly seated in the SmartphoneGrip.
- The system is not switched on.
- When the battery reserve of the eBike is reached, charging of the smartphone is deactivated so that safety features such as the light continue to work.
- If the temperature is too high, the SmartphoneGrip automatically switches off the charging function.

Any questions?
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Any questions?
We're happy to help.

Contact us