My eBike rides are not displayed in the online portal or in the app. What could the problem be?

Notes: 
In order for your eBike ride to be visible later, you must enable geolocation data before setting off. Go to "More" > "Settings" > "Data Protection Settings" to make changes to the geolocation data.
The most recent synchronization will then be displayed in the activity list on eBike Connect and under "My eBike" in your smartphone app.
Parts of the ride may also be missing due to a bad GPS signal.
There may be delays in processing rides, so please check back later to see if rides are displayed.

Any questions?
We're happy to help.

Contact us

Any questions?
We're happy to help.

Contact us