What can I do if the LED Remote or the System Controller stops responding?

Check if the cable leading to the LED Remote is plugged in correctly.

First try a restart by switching the LED Remote or the System Controller off and on again. If there is no response, press and hold the on/off switch for more than 14 seconds. The control unit then performs a reset.

If the LED Remote or the System Controller still does not react, check the following:

• Start the eBike system via the battery on/off switch. If your battery is permanently installed in the frame, you will not be able to do this.
• You can charge the internal battery of the LED Remote via the diagnostic port with a type USB-C® cable using a powerbank or other suitable power source (charging voltage 5 V; charging current max. 600 mA). Always close the cap of the diagnostic port afterward to prevent dust and moisture from entering.

If your control unit still does not respond, please contact your  dealer.