I clicked on "Install now" but the installation doesn't start. What can I do?
To start the installation some preconditions need to be fulfilled. If the installation doesn't start, it might be one of the following issues.
The bike remote control's internal battery might not be sufficiently charged. Please go out biking for at least 20 minutes to charge the battery or plug in a USB charger/power bank at the diagnostic socket of the LED Remote.
The eBike battery might not be sufficiently charged. To start the installation it should have at least 10%.
The charger should not be plugged in during the installation.
The eBike has to be connected to start the installation.
To start the installation the eBike has to be in standstill and should not be moved or ridden during the installation.