I can't connect to the eBike anymore. The eBike Flow app is telling me to "forget" the device first. How can I solve this issue?

You need to unpair your eBike from your smartphone and then pair them again.

To do this, do the following:

- On iOS: go to your phone "Settings" > "Bluetooth", find the device "smart system bike", tap on the (info) icon and then tap on "Forget this device"

- On Android: go to your phone "Settings" > "Connected Devices" find the device "LED remote" tap on the cogwheel icon, tap on "Forget"

Then you may pair your smartphone again.

Any questions?
We're happy to help.

Contact us

Any questions?
We're happy to help.

Contact us