My eBike rides recorded with my Kiox are not displayed in the online portal or app.What could the problem be?

eBike Connect
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To ensure that your ride data is visible in the app and portal, make sure that:

  • At least software version is installed on your Kiox.You will find the current software version of your Kiox under Settings > My eBike > Components > Kiox.To update Kiox, connect Kiox to your smartphone via Bluetooth, launch the eBike Connect app, and follow the update instructions

  • After you connect Kiox, the button Track your Kiox activity with your smartphone will appear in the feed. Tap this and select Always allow

  • Enable geolocation data storage.Go to More >  Settings > Data Protection Settings to make changes to the geolocation data.

  • Your smartphone has an Internet connection

  • A stable Bluetooth connection exists between Kiox and your smartphone

  • Your smartphone has good GPS reception

  • If the message "Route not available for these activities" appears, it means that the Kiox has not received a GPS signal at that time.Check your smartphone settings to see if the eBike Connect app is authorized to always access your location.

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