My eBike rides recorded with my Kiox are not displayed in the online portal or app.What could the problem be?

To ensure that your ride data is visible in the app and portal, make sure that:
- At least software version 1.0.4.1 is installed on your Kiox.You will find the current software version of your Kiox under "Settings" > "My eBike" > "Components" > "Kiox".To update Kiox, connect Kiox to your smartphone via Bluetooth, launch the eBike Connect app, and follow the update instructions
- After you connect Kiox, the button "Track your Kiox activity with your smartphone" will appear in the feed.Tap this and select "Always allow"
- Enable geolocation data storage.Go to "More" > "Settings" > "Data Protection Settings" to make changes to the geolocation data.
- Your smartphone has an Internet connection
- A stable Bluetooth connection exists between Kiox and your smartphone
- Your smartphone has good GPS reception
- If the message "Route not available for these activities" appears, it means that the Kiox has not received a GPS signal at that time.Check your smartphone settings to see if the eBike Connect app is authorized to always access your location.

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