Why is my smartphone not charging?

There are several reasons why your smartphone is not charging:

• Your smartphone is not suitable for wireless charging. Check the operating instructions of your smartphone in this case.

• Your smartphone requires a charging power that is not provided by the SmartphoneGrip (see here).

• The SmartphoneGrip is not properly seated on the holder.

• The smartphone is not properly seated in the SmartphoneGrip.

• The system is not switched on.

• When the battery reserve of the eBike is reached, charging of the smartphone is deactivated so that safety features such as the light continue to work.

•  If the temperature is too high, the SmartphoneGrip automatically switches off the charging function.