I have problems synchronising my eBike rides between Nyon and eBike Connect. What can I do?

  1. Remove your Nyon from your eBike when you finish your ride.
  2. However, please leave it on while the Bluetooth connection to your smartphone is still active, or make sure that the Nyon is connected to a Wi-Fi network.
  3. Wait for the Nyon to shut down automatically. After just a few minutes, you will be able to see and trace your activity in your user profile in the online portal or in the eBike Connect smartphone app.

Important: If your eBike trip is not yet visible in the app and in the online portal, please repeat steps 2 and 3.

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