FAQ

Battery repairs, cell replacement and “refreshing” the battery?

“Many companies or internet-based service providers offer a battery repair, cell replacement or even a battery “refreshing” service: are these solutions suitable for repairing defective batteries?”

Batteries manufactured by Bosch eBike Systems are finely tuned systems that require special expert knowledge to repair. A defective battery must always be replaced and then inspected by our service specialists. Opening or leaving a bat- tery open can be dangerous: Repairing our batteries unprofessionally can lead to functional impairments and uncontrolled thermal reactions. Opening or modifying the batteries will void any warranty. This also applies for any other manipulations to the battery. If you have any questions about your battery, please always contact your local specialist retailer, who will get in touch with our service department.