FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

FAQ

Does Bosch produce its own eBikes?

Which bike brands offer the Bosch eBike system?

Is a dealer directory available?

Which system variants does Bosch offer?

Is tuning allowed? (Safety Notices)

Can a bike be retrofitted with the Bosch eBike system?

Which parts of the Bosch drive system can riders repair themselves? (Safety Notices)

Battery repairs, cell replacement and “refreshing” the battery? (Safety Notices)

I have found a used battery for the Bosch eBike system online. Can I use it? (Safety Notices)

Alternative replacement battery for the Bosch eBike system?

Alternative charger for the Bosch eBike system? (Safety Notices)

Purchasing a converted eBike?

What warranty periods apply to the Bosch eBike system?

Which riding modes does the Bosch eBike System offer?

What riding range does the Bosch eBike System offer me?

How long does it take to charge the battery?

Do I have to take anything into consideration when buying a new charger?

What is the walk assistance/start-up help?

In the owner manual, it states that data is transferred to Bosch when the eBike is connected to the Bosch DiagnosticTool. Why is that and to which Bosch products does this apply?

What kind of data will be transmitted to Bosch if the DiagnosticTool is connected to bikes starting from model year 2019?

In the owner manual, it states that data is transferred to Bosch when the eBike is connected to the Bosch DiagnosticTool. Can I object to it?

I have had my DriveUnit replaced and have been notified that data will be transferred to Bosch when I take the eBike to the dealer. What does that mean? 

My bike was at the dealer for its service. They informed me that, as part of this service, data will be transferred to Bosch. Why is that?

Kiox

How do I charge my on-board computer?

How do I activate/deactivate the walk assistance/start-up help?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How can I see which support level I am using?

What is the protection class of the on-board computer?

Can I use my Bosch eBike on-board computer on a second eBike?

How can I access the settings on my on-board computer?

What data will be displayed if I take my Kiox out of the mount?

How can I change the background of my bike computer?

Why can't I connect my external device to the on-board computer?

How do I turn the eBike system on?

Getting started – how do I set the language on my on-board computer?

Why does the status screen sometimes show one battery and sometimes two?

How do I connect my smartphone to my on-board computer?

How do I use the on-board computer as a fitness motivator?

Why can't I connect my smartphone to my Bosch eBike on-board computer?

What fitness data can the on-board computer display?

Do I need to bear anything in mind if I am not using my on-board computer for a long time?

Where can I see which on-board computer is currently connected to my smartphone? 

What do I need to watch for in case of intense sun exposure?

How do I remove my on-board computer from the smartphone?

What points do I need to remember during transport?

My on-board computer is unable to connect to my smartphone. What do I do?

How do I know if there is a software update available for my on-board computer?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

Why does the Kiox update take so long?