What do I do if my connection to my smartphone keeps dropping?

If the connection between Kiox and the smartphone keeps dropping during navigation, it is very likely that the operating system is switching off the eBike Connect app running in the background to save power.
To prevent this for Android smartphones, you can manually add the apps to a list of exceptions. Note: Even if you had already put the app on the list of exceptions and problems occur again, please check again. After an update, the eBike Connect app may disappear from the list.
For example, call up the eBike Connect app under “Settings" > "Apps and Notifications”; call up the energy saving function or battery optimisation under the “Advanced” function or directly on “Battery”. Display “All apps” and go call up the eBike Connect app, then switch to “Do not optimise” and confirm.
To prevent this for iPhone smartphones, you can disable power saving mode. For example, under “Settings” > “Battery”

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