The eBike rides I recorded with my Kiox are not displayed in the online portal or app.What could the problem be?
In order to ensure your ride data is visible in the app and portal, make sure before recording that:
At least software version 18.104.22.168 is installed on your Kiox.You will find the current software version of your Kiox under Settings > My eBike > Components > Kiox.To update Kiox, connect Kiox to your smartphone via Bluetooth, launch the eBike Connect app, and follow the update instructions
Once you have connected Kiox, the Follow your Kiox activities with your smartphone button appears in the feed.Tap this and select Always allow
Activate geolocation data storage.Go to More > Settings > Data protection settings to make changes to the geolocation data.
Your smartphone has an Internet connection
A stable Bluetooth connection exists between Kiox and your smartphone
Your smartphone has good GPS reception
If the message "Route not available for these activities" appears, it means that the Kiox has not received a GPS signal at this time.Check your smartphone settings to see if the eBike Connect app is authorised to always access your location.