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I have problems synchronising my eBike rides between the Kiox and eBike Connect. What can I do?

In order to ensure that your ride data is visible in the app and portal, make sure before recording that:

  • At least software version 1.0.4.1 is installed on your Kiox. You will find the current software version of your Kiox under Settings > My eBike > Components > Kiox. To update the Kiox, connect the Kiox to your smartphone via Bluetooth, launch the eBike Connect app, and follow the update instructions
  • Once you have connected your Kiox, the Follow your Kiox activities with your smartphone button appears in the Feed. Tap on this and select Always allow
  • Activate geolocation data storage. Go to More >  Settings > Data protection settings to make changes to the geolocation data.
  • Your smartphone has an Internet connection
  • A stable Bluetooth connection exists between Kiox and your smartphone
  • Your smartphone has good GPS reception
  • If the message "Route not available for these activities" appears, it means that the Kiox has temporarily not received a GPS signal. Check your smartphone settings to see if the eBike Connect app is authorised to always access your location.

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