What to I do if the emergency call is dialled accidentally?

COBI.Bike app
Produkt ändern

In rare cases, Help Connect may incorrectly detect a fall and trigger a call to the emergency service control centre ("false alarm").

If this happens, respond - if you can - to the notifications displayed in the COBI.Bike app. If you are called by the emergency service control centre as a result of the false alarm, please take the call to clarify whether you need assistance and to prevent further false alarms to rescue services. Please do not do this while you are riding, but instead stop in a safe place.

If a call is triggered without an emergency due to circumstances for which you are not responsible, you will not incur any costs, apart from any mobile phone charges.

Tell a friend

Share link

Was this helpful?

Any questions?
We're happy to help.

Contact

Help Center

Any questions?
We're happy to help.

Contact