FREQUENTLY ASKED QUESTIONS

General

How do I update my SmartphoneHub?

Can I use the mount case as my everyday smartphone cover?

Does the on-board computer suffer permanent damage if the display mists up on the inside?

Which eBikes and smartphones is the COBI.Bike system compatible with?

Is my iPhone compatible with the iPhone Mount Case for COBI.Bike and SmartphoneHub?

How do I restart my COBI.Bike or eBike if the internal COBI.Bike battery is deeply discharged?

Does Bosch produce its own eBikes?

Which bicycle brands offer the Bosch eBike System?

Is a dealer directory available?

Which system variants does Bosch offer?

Is tuning permitted?

Can a bike be retrofitted with the Bosch eBike system?

Which parts of the Bosch drive system can riders repair themselves?

Battery repair, cell replacement and refreshing the battery?

I have found a used battery for the Bosch eBike system online. Can I use it?

Alternative replacement batteries for the Bosch eBike System?

Alternative chargers for the Bosch eBike System?

Purchasing a converted eBike?

What are the operating and storage temperatures?

What riding range does the Bosch eBike System offer me?

What points do I need to remember during transport?

How long does it take to charge the battery?

Do I have to take anything into consideration when buying a new charger?

How do I change the support level?

Which riding modes does the Bosch eBike System offer?

What is walk assistance?

When the eBike is connected to the Bosch DiagnosticTool, data is transmitted to Bosch. Why is that and which Bosch products does it apply to?

What kind of data will be transmitted to Bosch if the DiagnosticTool is connected to bikes starting from model year 2019?

Where can I find out what the various error codes mean?

I have had my Drive Unit replaced and have been notified that data will be transferred to Bosch when I take the eBike to the dealer. What does that mean?

How can I set a service interval?

In the owner manual, it states that data is transferred to Bosch when the eBike is connected to the Bosch DiagnosticTool. Can I object to it?

My bike was at the dealer for its service. They informed me that, as part of this service, data will be transferred to Bosch. Why is that?

Can I charge my smartphone on the eBike?

Sustainability

How does Bosch eBike Systems contribute to sustainable changes in urban traffic?

What is it that makes pedelecs a sustainable means of transport?

What role does sustainability play at Bosch eBike Systems?

Is there a current example of how Bosch has made the eBike even more sustainable?

What is the CO2 footprint of an eBike?

What is the average consumption of a pedelec in use?

Where do the most important raw materials in the motor and battery, such as the lithium for the battery cells, come from? /Where does Bosch eBike Systems get its raw materials from?

Which battery cells are used in Bosch eBikes?

Where does Bosch eBike Systems manufacture its eBike systems?

Which criteria does Bosch eBike follow when sourcing its battery cells?

How high is the proportion of recycled materials in Bosch eBike components?

What measures is Bosch eBike Systems implementing to improve the sustainability of eBike batteries?

What makes batteries from Bosch eBike Systems more sustainable than products from other manufacturers?

What factors help to extend the service life of an eBike battery?

Are Bosch eBike batteries recycled?

Who is responsible for recycling eBike batteries?

What is the level of recycling efficiency of Bosch eBike batteries?

Can old eBike batteries be used elsewhere or for second use?

Can Bosch eBike Systems components be repaired?

Can Bosch eBike batteries be repaired?

Are spare parts also available beyond the product life cycle?

Displays

How do I manage my SmartphoneHubs or my COBI.Bike hubs?

Kiox

Connected training partner: Kiox offers all the functions a sporty rider needs, including navigation, which is available via the smartphone app.

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Why does the software update take so long?

Can I use my on-board computer on a second eBike?

How do I charge my on-board computer?

Getting started – how do I set the language on my on-board computer?

How do I activate/deactivate the walk assistance/start-up help?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How can I see which support level I am using?

What is the protection class of the on-board computer?

Can I use my Bosch eBike on-board computer on a second eBike?

How can I access the settings on my on-board computer?

How can I change the background of my on-board computer?

Why can't I connect my external device to the on-board computer?

How do I turn my eBike system on?

Why does the status screen sometimes show one battery and sometimes two?

How do I connect my smartphone to my on-board computer?

Why can't I connect my smartphone to my Bosch eBike on-board computer?

What fitness data can the on-board computer display?

Do I need to bear anything in mind if I am not using my on-board computer for a long time?

Where can I see which on-board computer is currently connected to my smartphone?

What do I need to watch for in case of intense sun exposure?

How do I remove my on-board computer from the smartphone?

What points do I need to remember during transport?

My on-board computer is unable to connect to my smartphone. What do I do?

How do I know if there is a software update available for my on-board computer?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

Why does the Kiox update take so long?

How can I track my rides with Kiox?

When will Kiox be available for purchase?

Is Kiox available as a retrofit kit for my eBike with Bosch eBike system?

Can I retrofit Kiox myself?

Is Kiox compatible with my eBike?

Kiox cannot be switched on.

How do I record eBike journeys?

What is the selection button used for?

How do I access the on-board computer settings?

What data will be displayed if I take my Kiox out of the mount?

How do I register?

How do I use the on-board computer as a fitness motivator?

Where will I see the residual range of my eBike battery?

What is eSuspension?

Can eSuspension be retrofitted?

How can I transfer my settings to the on-board computer?

Can I connect my on-board computer to another smartphone/user account?

Where can I find out what the various error codes mean?

Which authorisations does the eBike Connect app required for navigation?

Are there quality differences during navigation depending on the smartphone model used?

Is the navigation function for Kiox available in all countries?

Is navigation free of charge on Kiox?

What minimum requirements must be taken into account for use of the navigation function in conjunction with Kiox?

How can I navigate GPX routes with Kiox?

Are komoot routes also supported?

Will the battery of my smartphone discharge faster when I use the navigation function with Kiox?

What is the best position for my smartphone when cycling?

Is navigation with Kiox comparable to Nyon or smartphone navigation?

How do I recognise the starting direction when navigating with Kiox?

How do I update my Kiox?

Where can I see whether my on-board computer is connected to my smartphone?

How can I reset my trip data manually?

How is altitude measured?

Which heart rate monitors can be used with the on-board computer?

What are the operating and storage temperatures?

How can I connect external devices, such as a heart-rate monitor?

How does navigation work with Kiox?

Nyon

More versatile than any other: The new Nyon on-board computer is the connected all-rounder for the eBike: Its 'Touch' function makes it easy to operate the colour display.

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How can I connect external devices, such as a heart-rate monitor?

Why does the software update take so long?

What do I need to watch for in case of intense sun exposure?

How do I use the map zoom function on Nyon?

Can I use my on-board computer on a second eBike?

Where will I see the residual range of my eBike battery?

Why are there differences between my planned route and the route currently under navigation?

How do I charge my on-board computer?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How do I use the on-board computer as a fitness motivator?

Can I use my user account to log in on another on-board computer?

How do I access the on-board computer settings?

How do I enter a destination?

How do I register?

How do I know if there is a software update available for my on-board computer?

Getting started – how do I set up my on-board computer?

What maps are available on my Nyon?

How does the streaming of maps between the smartphone and Nyon work?

How do I activate/deactivate the walk assistance/start-up help?

Where do the maps come from?

How do I connect my smartphone to my on-board computer?

Where can I see whether my on-board computer is connected to my smartphone?

Where do I turn on Wi-Fi on my Nyon?

How do I connect my Nyon to a Wi-Fi network?

How do I check whether Nyon is connected to a Wi-Fi network?

How do I turn my eBike system on?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

How can I see which support level I am using?

How is my GPX route transferred to the Nyon?

How can I transfer my settings to the on-board computer?

What are the "MTB", "Scenic" and "Fast" route options?

How can I reset my trip data manually?

How can I follow existing GPX routes with my Nyon?

How does Nyon guide me along the stopovers entered?

Why doesn't Nyon guide me to my selected stopover?

How do I record eBike journeys?

How is altitude measured?

Can I change the map display on Nyon?

What do the "Take me home" or "Take me to work" subfunctions do?

What are "Custom Riding Modes"?

Are there any pre-set points of interest?

What is the protection class of the on-board computer?

What are the operating and storage temperatures?

How does navigation work on Nyon?

Can I access old destinations?

What fitness data can the on-board computer display?

How are individual ride modes and the user-defined screens synchronised?

Where can I find out what the various error codes mean?

Can I charge my smartphone on the eBike?

How can I change the background of my on-board computer?

My on-board computer is unable to connect to my smartphone. What do I do?

Can I connect my on-board computer to another smartphone/user account?

Getting started – how do I set the language on my on-board computer?

How do I save locations?

How do I move the map section?

What is the selection button used for?

What is standby mode and how is it activated?

Is the app compatible with my smartphone's operating system?

When will the new Nyon be available for purchase?

Is Nyon available as a retrofit kit for my eBike with Bosch eBike system?

Can I retrofit Nyon myself?

Is there a new app for the new Nyon?

How can I find out if there is a software update available for Nyon?

How can I connect external devices, such as a heart rate monitor, with Nyon?

How does navigation work with Nyon?

How can I access komoot content as a user?

How can I access Outdooractive content as a Nyon user?

Where can I get technical support for Nyon? Is there a hotline?

How can I tell the difference between the various Nyon products?

How can I disable automatic route recalculation?

SmartphoneHub

Smart connections: The SmartphoneHub uses the smartphone and the COBI.Bike app to offer eBikers a wide range of useful connectivity functions.

To the product page 

Why does the software update take so long?

What do I need to watch for in case of intense sun exposure?

Can I use my on-board computer on a second eBike?

Does the system also work without a smartphone?

Is my eBike compatible?

Can I use the mount case as my everyday smartphone cover?

How do I update my SmartphoneHub?

How is the smartphone charged while the bike is in motion?

How much power does the SmartphoneHub provide to charge my smartphone while the bike is in motion?

Why is the charging function of the SmartphoneHub automatically deactivated?

How do I connect my smartphone to the SmartphoneHub?

How can I share my hubs with guests?

How can I delete a hub?

How do I set up my SmartphoneHub with my eBike for the first time?

How can I change the volume when listening to music while in navigation mode?

How can I control the music settings while on the move?

Which apps can I use to listen to music?

I'm unable to play, display or control music in the COBI.Bike app, what should I do?

Does the COBI.Bike app incorporate fitness tracking?

Can I connect the pulse sensor of the Apple Watch to the COBI.Bike app?

Is COBI.Bike compatible with Apple Health?

Which data does the app in the fitness area actually use to determine whether you are currently riding in fat burn or warm up mode, etc.? How can I make this more precise?

Can I use the COBI.Bike app to plan my route?

What can I do if I find I have no local connection while navigating?

What is the difference between the fastest, shortest and quietest route in the navigation?

Does the COBI.Bike weather forecast feature use the position of my smartphone or my eBike?

How do I connect my heart rate or cadence sensor?

Why can't I see my recently planned and saved komoot ride in the COBI.Bike app?

How do I switch from 3D to 2D navigation?

I'm unable to hang up with the thumb controller (iOS). What should I do?

How does the weather feature work?

Can I receive or make calls while on the move?

eBike Connect

Connected eBiking: the new way to be mobile. Kiox and Nyon, Bosch's smart on-board computers, provide information on everything that matters before, during and after your ride. Included for free: a smartphone app and online portal.

Find out more 

How is data synced between eBike Connect and komoot?

How do I configure the values on my “Savings tile”?

What do I do if my connection to my smartphone keeps dropping?

My Kiox loses connection to the app (on my Android phone). What can I do about it?

What should I pay attention to when updating the eBike Connect app?

How do I know whether there is a premium feature available for my on-board computer?

How do I register?

How can I delete my activities?

What is the significance of the "Export to Strava" function in eBike Connect?

How do I register?

How can I delete my user profile?

Is the app compatible with my smartphone's operating system?

Why do some values differ between komoot and eBike Connect?

How do I import existing GPX routes into the ebike-connect online portal?

For which countries is the eBike Connect app available?

Why is it that bike rides alone are not imported?

How do I enter a destination?

How can I protect my personal data?

Can I synchronise just routes or just rides?

How do I save locations?

How can I delete my user profile?

Can I delete or edit komoot routes in eBike Connect?

How do I add stopovers when planning a route?

Can I use my user account to log in on another on-board computer? (Mobile)

Why is it that routes of more then 240 km in length cannot be synchronised?

What do the "Take me home" or "Take me to work" subfunctions do?

Where can I make fitness settings on the eBike Connect app? (Mobile)

How long does synchronisation between eBike Connect and komoot take?

Are there any pre-set points of interest?

How do I set up and activate or deactivate the premium 'Lock' function?

Why are some komoot routes not synchronised with my Bosch eBike Connect?

Can I access old destinations?

How do I activate/deactivate Lock/Unlock sounds?

Why are some rides not synchronised with komoot by eBike Connect?

How can I change my profile settings?

What points do I have to remember about the 'Lock' function when I bring my eBike for service or wish to sell it?

What points do I have to remember about the 'Lock' function when I change my smartphone?

What points do I have to remember about the 'Lock' function when I change my on-board computer?

What points do I have to remember about the 'Lock' function when I change my motor?

What can I do if the 'Lock' function has been installed on my eBike, but I have forgotten my access data for eBike Connect?

How do I enter a destination?

How do I add stopovers when planning a route?

Can I access old destinations?

How do I connect my smartphone to my on-board computer?

Why can't I connect my smartphone to my Bosch eBike on-board computer?

Where can I see whether my on-board computer is connected to my smartphone?

Where can I see which on-board computer is currently connected to my smartphone?

How do I remove my on-board computer from the smartphone?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

How can I change my profile settings?

Lock

Park your eBike and enjoy some worry-free downtime - the 'Lock' premium function is the ideal complement to a mechanical lock.

To the product page

Is Lock compatible with my eBike?

On how many eBikes or on-board computers can I use the 'Lock' function?

How do I set up as well as activate and deactivate the premium 'Lock' function?

How does the 'Lock' function work?

How is 'Lock' activated/deactivated?

My on-board computer displays a 'Lock' symbol and support level "Off". What does that mean?

On how many eBikes or on-board computers can I use the 'Lock' function?

Why do I get an error message when I try to set up the "Lock function" on another eBike?

What points do I have to remember about the 'Lock' function when I bring my eBike for service or wish to sell it?

What points do I have to remember about the 'Lock' function when I change my smartphone?

What points do I have to remember about the 'Lock' function when I change my on-board computer?

What points do I have to remember about the 'Lock' function when I change my motor?

What can I do if the 'Lock' function has been installed on my eBike, but I have forgotten my access data for eBike Connect?

How do I activate/deactivate Lock/Unlock sounds?

eShift

Integrated gear shifting: The integrated, electronic gear shifting solution ensures precise, reliable gear shifting and even more riding enjoyment.

To the product page 

What is eShift?

What gear shifting systems work with eShift?

Can eShift be retrofitted?

The smart system

Why do I have to activate the GPS function of the smartphone?

How can I test the eBike Flow app if I don't have a suitable eBike?

What is the difference between my Bosch ID and my App Profile?

What are the existing bosch eBike apps?

Which app supports my eBike?

Which eBike generation supports the new Bosch eBike Flow app?

How can I remove my account?

How can I export my personal data?

Where can I see the terms and conditions and data protection provisions?

How can I give you feedback and ideas about features?

How can I report problems with the eBike Flow app and get help?

How can I turn Bluetooth, GPS, and mobile data on and off?

How can I change the time format and units?

I would like to receive, or unsubscribe from, the newsletter. How does it work?

How can I change the language for the eBike Flow app?

How can I request information about how my personal data is being processed?

How can I delete my Bosch ID?

Can I use my eBike with the smart system without an app?

Is the last selected riding mode saved after the system is turned off?

At what temperatures can or should I operate and store the components?

Is walk assistance available on my eBike?

Can Bosch rechargeable batteries be opened to replace individual cells?

Can chargers from other manufacturers be used safely?

Can I use replacement rechargeable batteries from other manufacturers?

What happens to defective rechargeable batteries?

Can rechargeable batteries be "reconditioned"?

What do I do if water gets into the rechargeable battery mount?

Will spare parts and support and software updates continue to be available for my existing eBike?

Are the components of my existing eBike compatible with the components of the new smart system and therefore interchangeable? For example the rechargeable battery or the charger?

What are the main advantages of the new smart system?

What distinguishes the previous system from the new smart system?

How can I tell if my eBike is equipped with the smart system?

What does it mean if the support level LED flashes orange?

What does it mean when all LEDs on the LED Remote flash red?

What do I do if the control unit no longer responds?

How do I perform software updates?

Can I charge my smartphone on the LED Remote?

What is the best position for my smartphone when cycling?

Can I connect my LED Remote to another smartphone?

How do I connect the LED Remote to a smartphone?

Can I change the brightness of my LED display?

How do I see the charge level of my eBike battery?

How do I see which support level I am using?

How do I activate/deactivate walk assistance?

How do I turn the eBike light on/off?

Does the control unit rechargeable battery need to be replaced?

What if the eBike has not been used for a long time and cannot be turned on because the control unit rechargeable battery is deeply discharged?

What happens if I can't turn the eBike on?

What points do I have to consider if I do not use the eBike for a longer period of time?

Do I need to charge the control unit?

How do I turn the eBike off?

How do I turn the eBike on?

The display on my LED Remote is hard to see or the buttons are hard to reach. What can I do?

How do I align my display holder?

Why can't I remove my on-board computer?

How do I remove the locking plate again?

How do I prevent my on-board computer from being removed from the display holder?

How do I remove my on-board computer from the display holder?

How do I attach my on-board computer to the display holder?

How can I suggest a product improvement?

Why does a previously shown eBike system error disappear after restarting the eBike?

What do I have to do when changing the settings of my eBike didn't work?

Why is the range prediction in the eBike Flow app showing me such a large range?

I noticed that on the mileage card, one of the assistance modes is called "Other." What is this and where does it come from?

The data on the home screen does not refresh. What do I need to do?

Why can't I change my riding mode?

I have changed the parameters. Why does the riding now feel unnatural at times?

I have changed the max. torque parameter. Why do I not feel any difference?

Why does the eBike Flow app need access to my location when connecting to the eBike?

The home screen label says my eBike "is not around." What does this mean?

Can I connect to my eBike when my phone is in flight mode?

Can I connect more than one phone to my eBike?

Why can't I connect to my eBike if my phone battery is low?

I have increased the Assistance and/or Dynamic parameter. Why do I not feel any difference?

Why can I sometimes not change a bike setting?

Why can't I adjust the time on my eBike display?

Why is the unit format different in the flow app and on my eBike?

Why is the time format different in the flow app and on my eBike?

Why does the time on my eBike display change automatically?

How can I delete the eBike maintenance card?

Where does the service/maintenance data come from?

Is there an electric gear shifting solution with the new smart system?

The speed shown on my eBike display differs from the actual speed (GPS). How can I adjust that?

Where can I check the current software version of my components?

Where can I find the serial number of my components?

Where can I see which components are currently connected to my eBike?

Why is my eBike not listed in the eBike Flow app anymore if I am using it in another smartphone?

What will happen when I remove the eBike from my account?

I removed my eBike from the account. How can I connect my eBike again?

What do I need to do before I sell my eBike?

How can I reset the range calculation?

How can I disable Apple Health connection?

How can I enable Apple Health connection?

Where can I find my activities?

Can I pause a ride instead of stopping it and start a new one?

Why does the app say "I have no/bad GPS?" Or why does it sometimes take longer to restore GPS quality?

Didn't find what you were looking for?

Further information and instructions for use can be found in the owner's manuals for the Bosch eBike products.

To the owner's manuals