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Can components from Bosch eBike Systems be repaired?

Retrofit and repair capability are key issues in the context of sustainable product development and thus an important part of our sustainability strategy.
Maintenance work and minor repairs to the drive unit can be carried out by bike dealers. This includes, for example, the use of a drive unit repair kit, regreasing or the replacement or retrofitting of bearing protection rings. If a larger defect is established, the motor will be collected from the dealer by Bosch. With some fault patterns, the drive units undergo a remanufacturing process in a service case. This means that drive systems that qualify for this after appropriate testing are reconditioned. After an "end-of-line" test, they are made available to the customer again with full functionality.
However, we also always consider repair concepts in the context of product safety. For Bosch eBike Systems, the safety and reliability of the products come first. Consequently, in the event of a damaged product, repair may not be reasonably feasible in this regard. In such cases, complete replacement of the product is required. Bosch is committed to finding the best possible solution so that riders can get on their bikes again quickly and enjoy them for a long time.

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