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I am having trouble synchronizing my eBike rides between Kiox and eBike Connect. What can I do?

To ensure your ride data is visible in the app and portal, make sure that:

  • Software version 1.0.4.1 or later is installed on your Kiox. You can find the current software version of your Kiox in Settings > My eBike > Components > Kiox. To update Kiox, connect Kiox to your smartphone via Bluetooth, launch the eBike Connect app, and follow the update instructions
  • After you connect Kiox, the Track your Kiox activity with your smartphone button will appear in Feed. Tap this and select Always allow
  • Enable geolocation data storage. To make changes to the geolocation data, go to More >  Settings > Privacy settings.
  • Your smartphone has an Internet connection
  • A stable Bluetooth connection exists between Kiox and your smartphone
  • Your smartphone has good GPS reception
  • If the message "Route not available for these activities" appears, it means that the Kiox did not received a GPS signal. Check your smartphone settings to see if the eBike Connect app is authorized to always access your location.

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