eBike Flow app


Find out more about compatible phones, eBikes and apps

Account, registration & data privacy

How to sign up and manage your account


Find out more about Bluetooth and other connection issues


Infos about Flow app and eBike related configuration options

Software update

How to update your eBike over the air

Digital service book

Insights into the service history of your eBike

Connected services

Connect accounts with other providers, like Komoot, to the app


Learn how to plan routes and use the navigation feature

Ride screen

Use your smartphone as a display while cycling

Activity tracking

Manage activities, trip history and GPS

Custom riding modes

How customized riding modes affect your cycling experience

eBike Lock

Find out about the Lock feature

eBike Alarm

This is how you protect your eBike even better against theft

More FAQs

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Help Center

Any questions?
We're happy to help.

Contact us