FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

Kiox

 

How do I charge my on-board computer?

How do I activate/deactivate the walk assistance/start-up help?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How can I see which support level I am using?

What is the protection class of the on-board computer?

Can I use my Bosch eBike on-board computer on a second eBike?

How can I access the settings on my on-board computer?

What data will be displayed if I take my Kiox out of the mount?

How can I change the background of my bike computer?

Why can't I connect my external device to the on-board computer?

How do I turn the eBike system on?

Getting started – how do I set the language on my on-board computer?

Why does the status screen sometimes show one battery and sometimes two?

How do I connect my smartphone to my on-board computer?

How do I use the on-board computer as a fitness motivator?

Why can't I connect my smartphone to my Bosch eBike on-board computer?

What fitness data can the on-board computer display?

Do I need to bear anything in mind if I am not using my on-board computer for a long time?

Where can I see which on-board computer is currently connected to my smartphone? 

What do I need to watch for in case of intense sun exposure?

How do I remove my on-board computer from the smartphone?

What points do I need to remember during transport?

My on-board computer is unable to connect to my smartphone. What do I do?

How do I know if there is a software update available for my on-board computer?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

Why does the Kiox update take so long?