FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

FREQUENTLY ASKED QUESTIONS

Do you have a specific question about our system? Then take a look at our FAQs, where you will find information on various topics relating to the Bosch eBike system.

Kiox

How do I charge my on-board computer?

How do I activate/deactivate the walk assistance/start-up help?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How can I see which support level I am using?

What is the protection class of the on-board computer?

How can I change the background of my on-board computer?

How do I turn my eBike system on?

Why does the status screen sometimes show one battery and sometimes two?

How do I connect my smartphone to my on-board computer?

What fitness data can the on-board computer display?

Do I need to bear anything in mind if I am not using my on-board computer for a long time?

My on-board computer is unable to connect to my smartphone. What do I do?

How do I know if there is a software update available for my on-board computer?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

How can I track my rides with Kiox?

How do I record eBike journeys?

What is the selection button used for?

How do I access the on-board computer settings?

What data will be displayed if I take my Kiox out of the mount?

How do I register?

How do I use the on-board computer as a fitness motivator?

Where will I see the residual range of my eBike battery?

What is eSuspension?

Can eSuspension be retrofitted?

What information will I see in relation to the ABS and how does the indicator light work?

How can I transfer my settings to the on-board computer?

Can I connect my on-board computer to another smartphone/user account?

Where can I find out what the various error codes mean?

Where can I see whether my on-board computer is connected to my smartphone?

How can I reset my trip data manually?

How is altitude measured?

Which heart rate monitors can be used with the on-board computer?

What are the operating and storage temperatures?

How can I connect external devices, such as a heart-rate monitor?

Nyon (BUI350)

How do I use the map zoom function on Nyon?

Where will I see the residual range of my eBike battery?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How do I use the on-board computer as a fitness motivator?

Can I use my user account to log in on another on-board computer?

How do I access the on-board computer settings?

How do I enter a destination?

How do I register?

How do I know if there is a software update available for my on-board computer?

Getting started – how do I set up my on-board computer?

What maps are available on my Nyon?

How does the streaming of maps between the smartphone and Nyon work?

How do I activate/deactivate the walk assistance/start-up help?

Where do the maps come from?

How do I connect my smartphone to my on-board computer?

How can I connect external devices, such as a heart-rate monitor?

Where can I see whether my on-board computer is connected to my smartphone?

Where do I turn on Wi-Fi on my Nyon?

How do I connect my Nyon to a Wi-Fi network?

How do I check whether Nyon is connected to a Wi-Fi network?

How do I turn my eBike system on?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

How can I see which support level I am using?

How is my GPX route transferred to the Nyon?

How can I transfer my settings to the on-board computer?

What are the "MTB", "Scenic" and "Fast" route options?

How can I reset my trip data manually?

How can I follow existing GPX routes with my Nyon?

How does Nyon guide me along the stopovers entered?

Why doesn't Nyon guide me to my selected stopover?

How do I record eBike journeys?

How is altitude measured?

Can I change the map display on Nyon?

What do the "Take me home" or "Take me to work" subfunctions do?

What are "Custom Riding Modes"?

Are there any pre-set points of interest?

What is the protection class of the on-board computer?

What are the operating and storage temperatures?

How does navigation work on Nyon?

Can I access old destinations?

What fitness data can the on-board computer display?

How are individual ride modes and the user-defined screens synchronised?

Where can I find out what the various error codes mean?

Can I charge my smartphone on the eBike?

How can I change the background of my on-board computer?

My on-board computer is unable to connect to my smartphone. What do I do?

Can I connect my on-board computer to another smartphone/user account?

Getting started – how do I set the language on my on-board computer?

How do I save locations?

How do I move the map section?

What data will be displayed if I take my Kiox out of the mount?

What is the selection button used for?

What is standby mode and how is it activated?

Is the app compatible with my smartphone's operating system?

Nyon (BUI275)

My Nyon displays error message "531" and no longer works. Also my eBike has no more motor support.

Do I need to bear anything in mind if I am not using my on-board computer for a long time?

What is meant by training effect?

Which heart rate monitors can be used with the on-board computer?

Can I use my on-board computer on a second eBike?

How do I use the map zoom function on Nyon?

Where will I see the residual range of my eBike battery?

How long will the on-board computer battery last if I remove the on-board computer from the eBike?

How do I use the on-board computer as a fitness motivator?

Can I use my user account to log in on another on-board computer?

How do I access the on-board computer settings?

How do I enter a destination?

How do I register?

How do I know if there is a software update available for my on-board computer?

Getting started – how do I set up my on-board computer?

What maps are available on my Nyon?

How does the streaming of maps between the smartphone and Nyon work?

How do I activate/deactivate the walk assistance/start-up help?

Where do the maps come from?

How do I connect my smartphone to my on-board computer?

How can I connect external devices, such as a heart-rate monitor?

Where can I see whether my on-board computer is connected to my smartphone?

Where do I turn on Wi-Fi on my Nyon?

How do I connect my Nyon to a Wi-Fi network?

How do I check whether Nyon is connected to a Wi-Fi network?

How do I turn my eBike system on?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

How can I see which support level I am using?

How is my GPX route transferred to the Nyon?

How can I transfer my settings to the on-board computer?

What are the "MTB", "Scenic" and "Fast" route options?

How can I reset my trip data manually?

How can I follow existing GPX routes with my Nyon?

How does Nyon guide me along the stopovers entered?

Why doesn't Nyon guide me to my selected stopover?

How do I record eBike journeys?

How is altitude measured?

Can I change the map display on Nyon?

What do the "Take me home" or "Take me to work" subfunctions do?

What are "Custom Riding Modes"?

Are there any pre-set points of interest?

What is the protection class of the on-board computer?

What are the operating and storage temperatures?

How does navigation work on Nyon?

Can I access old destinations?

What fitness data can the on-board computer display?

How are individual ride modes and the user-defined screens synchronised?

Where can I find out what the various error codes mean?

SmartphoneHub

Does the system also work without a smartphone?

Is my eBike compatible?

Can I use the mount case as my everyday smartphone cover?

How do I update my SmartphoneHub?

How is the smartphone charged while the bike is in motion?

How do I connect my smartphone to the SmartphoneHub?

How do I manage my SmartphoneHubs or my COBI.Bike hubs?

How can I share my hubs with guests?

How can I delete a hub?

How do I set up my SmartphoneHub with my eBike for the first time?

How can I change the volume when listening to music while in navigation mode?

How can I control the music settings while on the move?

Which apps can I use to listen to music?

I'm unable to play, display or control music in the COBI.Bike app, what should I do?

Does the COBI.Bike app incorporate fitness tracking?

Can I connect the pulse sensor of the Apple Watch to the COBI.Bike app?

Is COBI.Bike compatible with Apple Health?

Which data does the app in the fitness area actually use to determine whether you are currently riding in fat burn or warm up mode, etc.? How can I make this more precise?

Can I use the COBI.Bike app to plan my route?

What can I do if I find I have no local connection while navigating?

What is the difference between the fastest, shortest and quietest route in the navigation?

Does the COBI.Bike weather forecast feature use the position of my smartphone or my eBike?

How do I connect my heart rate or cadence sensor?

Why can't I see my recently planned and saved komoot ride in the COBI.Bike app?

How do I switch from 3D to 2D navigation?

I'm unable to hang up with the thumb controller (iOS). What should I do?

Can I receive or make calls while on the move?

Mobile

How can I delete my activities?

How do I register?

Is the app compatible with my smartphone's operating system?

For which countries is the eBike Connect app available?

How can I protect my personal data?

How can I delete my user profile?

Can I use my user account to log in on another on-board computer?

Where can I make fitness settings on the eBike Connect app?

How do I set up and activate or deactivate the premium 'Lock' function?

How do I activate/deactivate Lock/Unlock sounds?

What points do I have to remember about the 'Lock' function when I bring my eBike for service or wish to sell it?

What points do I have to remember about the 'Lock' function when I change my smartphone?

What points do I have to remember about the 'Lock' function when I change my on-board computer?

What points do I have to remember about the 'Lock' function when I change my motor?

What can I do if the 'Lock' function has been installed on my eBike, but I have forgotten my access data for eBike Connect?

How do I enter a destination?

How do I add stopovers when planning a route?

Can I access old destinations?

How do I connect my smartphone to my on-board computer?

Why can't I connect my smartphone to my Bosch eBike on-board computer?

Where can I see whether my on-board computer is connected to my smartphone?

Where can I see which on-board computer is currently connected to my smartphone?

How do I remove my on-board computer from the smartphone?

My eBike rides are not displayed in the online portal or in the app. What could the problem be?

How can I change my profile settings?