Why is my smartphone not charging?

There are several reasons why your smartphone might not be charging:

• Your smartphone is not designed for wireless charging. Check the user manual of your smartphone here.
• Your smartphone requires more charging power than is provided by the SmartphoneGrip (see "here").
• The SmartphoneGrip does not sit properly on the holder.
• The smartphone is not seated properly in the SmartphoneGrip.
• The system is not switched on.
• When the eBike's battery reserve is reached, charging of the smartphone is deactivated so that safety functions such as the light continue to work.
  - If the temperature is too high, the SmartphoneGrip automatically switches off the charging function.